Customer’s Requirements

The customer is the leading convenience store chain in Taiwan, operating more than 7,151 locations nationwide. Each store relies on multiple devices—including POS terminals, handheld scanners, fixed scanners, shelf inventory devices, and delivery-platform devices—to support daily workflows such as checkout, inventory counting, replenishment, and online order preparation.

As operational complexity continues to increase, the stability, durability, and responsiveness of mobile devices have become critical. However, managing a large number of devices across thousands of stores placed significant pressure on the IT team, especially under high-frequency daily usage. The customer required a robust, easy-to-manage mobile solution capable of improving operational efficiency while reducing interruptions and repair costs.

iMozen Solution

iMozen deployed the TC605 industrial mobile computer, along with the iMozen MDM device management platform, to enhance inventory operations, support delivery workflows, and enable centralized remote device management across all stores.

1. Lightweight and Rugged TC605
Weighing under 300g and protected by 1.8m drop resistance, the TC605 offers excellent mobility and durability. Its advanced scanning engine accelerates inventory tasks—reducing processing time by up to 60% compared with previous devices.

2. Improved Reliability for Delivery Operations
After migration to the TC605, RMA incidents decreased by 99.9% significantly reducing operational disruptions and and ongoing maintenance costs.

3. Centralized Device Management via MDM
The iMozen MDM platform gives IT teams real-time visibility into device status, enabling remote updates and configuration without on-site intervention. Issues reported at store level can be resolved promptly, ensuring uninterrupted store operations.